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Select Employees in the menu. Click the Add button and type in the employee details. Click Apply changes when you are done. The employee is immediately displayed in the Switchboard.
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Select Employees in the menu. Click the Add button and type in the employee details. Click Apply changes when you are done. The employee is immediately displayed in the Switchboard.
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Yes. In the Groups page select the predefined group and use the member selector to change who is part of the group. You can also change the name of a predefined group: simply type a new name and click Apply changes.
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On the Reception page, choose the Office Hours tab, and select the opening and closing hours for each day of the week. When you are done press the Apply changes button. The changes will take effect immediately.
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On the Reception page, choose the Office Hours tab. Select the "Always open" entry.
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Calls to your GoHello™ main number are forwarded to the receptionists that are signed on to the GoHello™ Switchboard and are ready to take the call. You can select the order in which the receptionist receive the calls and whether the calls should be distributed evenly among the receptionist, or you can list them in order of priority. Please note that this feature is only available for certain service levels. |
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The caller will be greeted and asked to call back.
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If there are no available receptionists then incoming callers are placed on hold listening to music. You can configure the maximum number of calls you want to have waiting. The maximum available depend on your current GoHello™ service level. Via the Receptionist tab, you can also select a fallback number for when no receptionist is logged in.
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